Privacy Policy

Introduction

At Open Conduit ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website at openconduit.sbs (the "Website") or interact with our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Website.

1. Data We Collect

We collect personal information that you voluntarily provide to us when you:

• Register on the Website
• Subscribe to our newsletter
• Fill out a contact form
• Make a purchase
• Participate in surveys or contests
• Comment on blog posts

1.1 Personal Identification Information

This may include:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment information (credit card details are processed securely by our payment processors and are not stored on our servers)

1.2 Technical Data

When you visit our Website, we automatically collect certain information, including:

• IP address
• Browser type and version
• Device type and operating system
• Time zone setting and location
• Pages visited and time spent on pages
• Referral source

2. How We Use Your Data

We use the information we collect for various purposes, including to:

2.1 Provide, Operate, and Maintain Our Website

• Process transactions and send related information including confirmations and invoices
• Respond to your inquiries and provide customer support
• Fulfill orders and deliver products or services

2.2 Improve and Personalize User Experience

• Analyze usage patterns to enhance our Website
• Develop new products, services, and features
• Personalize your experience and deliver content relevant to your interests

2.3 Communication

• Send administrative emails, such as order confirmations
• Provide newsletters and marketing communications (with your consent)
• Respond to inquiries and provide customer support
• Send updates about our services, policies, and terms

2.4 Security and Legal Compliance

• Detect, prevent, and address technical issues
• Protect against fraudulent or unauthorized transactions
• Comply with legal obligations

3. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information:

3.1 For European Economic Area (EEA) Residents

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right to access - You can request copies of your personal data.
• Right to rectification - You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to erasure - You can request that we erase your personal data under certain conditions.
• Right to restrict processing - You can request that we restrict the processing of your personal data under certain conditions.
• Right to object to processing - You can object to our processing of your personal data under certain conditions.
• Right to data portability - You can request that we transfer the data we've collected to another organization or directly to you under certain conditions.

3.2 For California Residents

Under the California Consumer Privacy Act (CCPA), you have the right to:

• Know what personal data is being collected about you
• Know whether your personal data is sold or disclosed and to whom
• Say no to the sale of personal data
• Access your personal data
• Request deletion of your personal data
• Not be discriminated against for exercising your privacy rights

3.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law (typically 30 days).

4. Cookie Policy

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content.

4.1 Types of Cookies We Use

• Essential cookies: Necessary for the Website to function properly. These cannot be disabled.
• Preference cookies: Remember your preferences and settings.
• Analytics cookies: Help us understand how visitors interact with our Website by collecting and reporting information anonymously.
• Marketing cookies: Track your browsing habits to deliver targeted advertising.

4.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse or accept cookies and to delete them. However, if you disable cookies, some features of our Website may not function properly.

4.3 Third-Party Cookies

Our Website uses services from third parties that may place cookies on your device. These include:

• Google Analytics - for website analytics
• Facebook Pixel - for advertising and audience insights
• Payment processors - for transaction processing

5. Data Sharing and Transfers

5.1 Third-Party Service Providers

We may share your information with third-party vendors, service providers, and business partners who perform services on our behalf, such as:

• Payment processors
• Email delivery services
• Analytics providers
• Customer service providers
• Marketing and advertising partners

These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information.

5.4 International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data to the United Kingdom and process it there.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• Secure Socket Layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Limited access to personal information by authorized personnel only
• Employee training on data privacy and security practices

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

When we no longer need to process your personal information, we will securely delete or anonymize it so that it can no longer be associated with you.

8. Children's Privacy

Our Website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

9. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top of this policy.

You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

10. Contact Information

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Open Conduit
3 Anderson Bridge
Port Jasmine
SP3 6WD
United Kingdom

Email: [email protected]

Phone: +44 6130 725920